Privacy Policy Frequently Asked Questions
Once you close your account, we stop collecting new data about your gameplay. We retain your transaction history and verification documents for the period required by local law to comply with financial regulations, then securely delete your personal information. You can request deletion sooner by contacting support.
Yes. Go to Account Settings, select Privacy > Export My Data, and we'll compile your registration details, transaction history and account activity into a downloadable file. This usually completes within 48 hours. You can also email support to request the same.
Payment details are encrypted and stored on secure servers separate from your main account profile. We use tokenization—storing only a reference code instead of your actual payment credentials—so even our staff cannot see your full payment method. Withdrawals are verified by a separate fraud-check before processing.
We share data only with trusted payment processors, fraud-prevention services and local regulators where local law requires it. We do not sell your information to advertisers, marketing firms or third parties. Any third party we work with is contractually bound to protect your privacy.
We use session cookies to keep you logged in and remember your language and lobby preferences. Analytics cookies track how you navigate the site to improve our service. You can disable non-essential cookies in your browser settings or in Account Settings > Cookies without losing access to your account or games.
We log every login with timestamp and device information. Unusual activity—such as logins from new locations or multiple failed password attempts—triggers a security alert. We analyse deposit and withdrawal patterns to catch suspicious transactions. If we suspect fraud, we pause withdrawals and ask you to verify your identity.
Yes. Open your account, go to Account Settings > Communication Preferences, and uncheck email promotions. You can also click the unsubscribe link in any promotional email we send. You will still receive transactional emails about your account, withdrawals and important policy updates.
